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※ This position opening has been closed If you have any inquiry, please contact the consultant directly for more information. |
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| :: Consumer Service Supervisor :: | |
| Company Introduction | 외국계 유명 쥬얼리 회사 |
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| Job Description | - Communicating continuously with customers and stores by telephone, email, letter and face to face (SR incl. COM, IR & MUB) - Compiles and prints reports on overall customer satisfaction - Supervises customer service managerial staff - Handling customer complaints or any major issue, such as the loss of a part of an item or a customer having allergy - Learning about our company’s products or services and keeping up to date with changes - Training staffs of stores to deliver a high standard of customer service - Prepares products or service reports by collecting and analyzing customer information - Investigating and solving customers‘ problems, which may be complex or long-standing problems that have been passed on by consumer service assistants - Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expecting correction or adjustment; following up to ensure resolution - Recommends potential products or service to management by collecting customer information and analyzing customer needs - Reports the cases of complaints to Head of Customer Service - Leading or supervising the team of Consumer service staffs - Leads the implementation of a product and services training plan to ensure all team members have the product knowledge required to maximize sales and answer customer enquiries. - Leads the implementation of a system training plan to ensure all team members are competent enquiries. - Leads the implementation of Market Research projects where required |
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| Job Requirement | - cs경력 6년 10년(과장급) - Retail 경력자 우대 - 영어 가능자(이메일과 영어 간단한 커뮤니케이션) - people management 경력자 우대 |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [과장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 협의 | ||
| Required Document | 이력서 및 경력기술서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 제출된 서류는 일체 반환하지 않습니다. - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 이성숙 / 전무이사 02-6281- 5025 alysha@nterway.com |
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