| :: [글로벌 명품 리테일 기업] CRM Manager :: | |
| Company Introduction | 외국계 유명 명품 회사 |
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| Job Description | • CRM Performance & Database Management - Lead and monitor CRM performance across all stores, ensuring KPIs are achieved in line with global standards. - Ensure accuracy and quality of customer data; set objectives for quantitative and qualitative data collection. - Review and analyse database reports, communicate findings, and propose action plans to HQ and local stakeholders. • Client Engagement & Strategy - Build and animate the clienteling calendar in collaboration with retail, ECOM, merchandising, and VM teams, ensuring alignment with brand priorities. - Manage and localise all 1-to-1 and 1-to-many communication channels, including overseeing Kakaotalk targeted communication. • Client Experience & Satisfaction - Oversee the overall customer satisfaction performance in Korea by monitoring Net Promoter Score (NPS) and ensuring appropriate follow-up on client feedback. - Lead the assessment and continuous optimisation of end-to-end client journeys, identifying strengths, weaknesses, and implementing strategic improvement plans to elevate experiences to luxury standards. - Benchmark competitor clienteling and client experience strategies, sharing actionable insights and best practices with regional APAC, HQ and local teams. • Gift Management - Establish & implement clear guidelines on annual targeted gifting campaigns. - Coordinate the annual gift ordering for the Korea market according to store needs - Complement gifting with curated lifestyle experiences to strengthen client loyalty. • Other responsibilities - Maintain regular communication with regional APAC & HQ teams, providing updates, validation processes, and feedback sharing. - Conduct ongoing research on local CRM trends, customer behavior, and technological advancements in the Korean market. - Contribute to the development of training materials and programs for retail staff on CRM tools, clienteling best practices, and new communication platforms (e.g. Kakao). |
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| Job Requirement | • Degree holder with at least 8+ years of experience in CRM management, preferably in luxury market • Strong PC skills in various MS Office applications • Excellent communication and presentation skills, with fluency in spoken and written English • Customer focus, strategic thinking, excellent people skill, business acumen, analytical ability, problem solving, planning and organizing skill • Highly organized capable of multitasking under pressure |
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| Location | 서울 | Degree Level | 대졸이상 |
| Career Level | [차장급][과장급] | ||
| No. of Recruitment | 1 | ||
| Salary | 업계최고대우 | ||
| Required Document | 영문이력서 | ||
| Others | - 원서 마감후 1차(서류) 합격자에 한하여 개별연락 - 해외여행에 결격 사유가 없는 자 - 이력서에 연락처, 희망연봉 게재 |
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| Contact/Inquiry | 김학경 / 컨설턴트 02-6281- 5074 hkkim@nterway.com |
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